Refund Policy

Last updated: 01 Jun 2026

This Refund Policy explains how refund requests are handled for NuQueue subscriptions and related payments.

Subscription Payments

NuQueue subscriptions are generally billed based on the selected plan, billing cycle, and payment method. Customers are responsible for reviewing the selected plan, price, billing cycle, and features before making payment.

Free Trial

If a free trial is available, customers should use the trial period to evaluate whether NuQueue is suitable for their queue management needs before continuing with a paid subscription.

Refund Eligibility

Refund requests may be reviewed on a case-by-case basis. A refund may be considered if there is a duplicate payment, accidental overpayment, billing error, or a confirmed issue that prevents reasonable use of the service and cannot be resolved within a reasonable time.

Non-Refundable Situations

Refunds may not be available for completed subscription periods, unused time after cancellation, issues caused by customer devices or local network setup, third-party provider problems, failure to configure customer-owned integrations, or change of mind after the service has been used.

Payment Gateway Fees

Where applicable, payment gateway charges, currency conversion fees, bank charges, or third-party transaction fees may be non-refundable depending on the payment provider’s rules.

Plan Cancellation

Customers may stop using NuQueue or request cancellation according to the available account or billing process. Cancellation does not automatically create a refund unless the refund request is approved under this policy.

How to Request a Refund

To request a refund review, contact us at [email protected] with your workspace name, invoice number, payment date, payment method, and reason for the request.

Refund Processing

If a refund is approved, processing time may depend on the original payment method, bank, payment gateway, and currency used.