Support Policy

Last updated: 01 Jun 2026

This Support Policy explains how NuQueue provides support for customers using the NuQueue queue management system.

Support Channels

Customers may contact NuQueue support by email at [email protected]. Additional support channels may be provided depending on the customer’s plan, region, or agreed service arrangement.

Support Scope

NuQueue support covers assistance related to account access, billing questions, plan usage, queue setup, public QR/kiosk/display links, basic troubleshooting, and general product guidance.

Customer Responsibilities

Customers are responsible for maintaining their own devices, internet connection, local network, printers, tablets, browsers, and third-party accounts such as SMS, WhatsApp, Stripe, ToyyibPay, or other external providers.

Third-Party Services

NuQueue may integrate with third-party services such as payment gateways, email providers, SMS providers, WhatsApp Cloud API, hosting, DNS, or printer bridge tools. Issues caused by third-party outages, account restrictions, provider policy changes, or local network/device limitations may require support from the relevant provider.

Response Time

We aim to respond to support requests as soon as reasonably possible. Response times may vary depending on request volume, issue complexity, customer plan, and business hours.

Emergency or Business-Critical Issues

If a queue operation is affected by an urgent issue, customers should include clear details such as tenant/workspace name, affected page, error message, screenshots if available, time of issue, and steps to reproduce the problem.

Feature Requests

Customers may submit feature requests or improvement suggestions. NuQueue may review and prioritize requests based on product direction, technical feasibility, customer impact, and plan eligibility.

Contact

For support questions, please contact us at [email protected].