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Documentation · Kiosk & Printing

Kiosk, Tablet Deployment & Ticket Printing

Prepare kiosk tablets, configure automatic ticket printing, and use the NuQueue Windows Bridge App.

NuQueue supports customer self-service ticket issuing from a kiosk tablet or touchscreen. For reliable automatic thermal ticket printing, the recommended setup is Local Print Bridge with the NuQueue Windows Bridge App.

Recommended Real-World Setup

  • Use a dedicated tablet or touchscreen as the customer-facing kiosk device.

  • Use a Windows PC or mini PC on the same local network as the thermal printer.

  • Run the NuQueue Windows Bridge App on the Windows device, not on the customer tablet.

  • Connect the thermal printer to the local network and confirm its IP address and port.

  • Use Local Print Bridge for silent automatic ticket printing.

Prepare the Kiosk Device

  • Open the Kiosk URL shown in Tenant App > Settings > Kiosk Settings.

  • Add the kiosk page to the tablet home screen, or use a fullscreen/kiosk browser where available.

  • Keep the kiosk device connected to power during business hours.

  • Test the kiosk page from the actual customer-facing device, not only from an admin laptop.

Configure Kiosk Behaviour

  • Go to Tenant App > Settings > Kiosk Settings.

  • Enable Auto return to kiosk after ticket issue.

  • Set a suitable auto-return delay, usually around 5–10 seconds.

  • Confirm the screen returns to the service selection page after a ticket is issued.

Configure Silent Thermal Printing

  • Go to Tenant App > Settings > Printer Settings.

  • Enable Printer Setup and Automatic Ticket Printing.

  • Set Print Method to Local Print Bridge.

  • Enter the correct thermal printer IP address and port. Most network thermal printers use port 9100.

  • Download the latest NuQueue Windows Bridge App from Printer Settings.

  • Copy the Bridge Base URL, Tenant ID, Bridge Token, printer IP, and printer port into the Windows Bridge App.

  • Use Test NuQueue and Test Printer before starting the bridge.

  • Enable Auto Start Bridge if the Windows device is dedicated for printing.

  • Start the bridge and issue one real kiosk ticket to confirm automatic printing.

Daily Operation Checklist

  • Turn on the thermal printer.

  • Turn on the Windows bridge device.

  • Open NuQueue Windows Bridge App and confirm the bridge is running.

  • Open the kiosk page on the customer tablet or kiosk device.

  • Issue one test ticket before customers start using the kiosk.

Troubleshooting

  • Pending print jobs: the bridge app may not be running or may not be connected to NuQueue.

  • Printing for more than 2 minutes: the job may be stuck. Retry it from Tenant App > Queue Management > Print Jobs.

  • Failed print jobs: check printer power, printer IP, printer port, network connection, and bridge token.

  • No silent print from tablet: most tablets cannot perform true silent thermal printing by themselves. Use Local Print Bridge with a Windows device.

  • Fallback: Browser Print can still be used for manual printing if the bridge setup is not available.

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