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Documentation · Queue Setup

Queue Setup

Set up services, counters, staff users, and role permissions for your queue workflow.

Start by creating services and counters. Services are the types of queues customers can choose, while counters are the staff or service points that call and serve tickets.

Services

Create queue categories such as Registration, Payment, Support, Consultation, Collection, or Customer Service.

  • Use clear service names that customers can understand.
  • Set short prefixes where needed, such as A, B, C, or PAY.
  • Keep inactive services disabled instead of deleting them if they may be used again later.

Counters

Create counters for each staff desk, room, or service point. Each counter can be assigned to serve selected services.

  • Create counters such as Counter 1, Counter 2, Room A, or Payment Desk.
  • Assign only the services that the counter should handle.
  • Use counter assignment carefully so staff do not call tickets from the wrong service.

Staff Users

Create staff users and assign suitable roles such as Manager, Counter Staff, or Screen Staff.

  • Manager users can help manage operations depending on permissions.
  • Counter Staff users handle calling and serving tickets.
  • Screen Staff users may be limited to display or screen-related access.

Role Permissions

Tenant Admin can adjust Manager, Counter Staff, and Screen Staff permissions from the Role Permissions page.

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