Troubleshooting
Common NuQueue issues and quick checks for tenant admins and staff.
This guide lists common NuQueue issues and basic checks before contacting support.
QR or Kiosk Page Shows 404
The module may not be included in the current plan, or the tenant workspace URL may be incorrect.
Logo Page Shows 403
Custom Branding may not be included in the current plan. Tenant Admin should check the current plan features.
Daily Ticket Limit Reached
The plan’s daily ticket quota may have been reached for today. Review the current plan limits and upgrade if needed.
Staff Cannot See a Menu
Check the staff role and Role Permissions page. Tenant Admin always has full access, but other roles depend on assigned permissions.
Counter Operator Not Listed
Only users with the Counter Staff role can be assigned as counter operators.
Print Job Stuck
Check whether the Windows Bridge App is running, the bridge token is correct, and the printer is powered on and reachable from the bridge device.
Related Articles
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Getting Started with NuQueue
Basic steps to set up a new NuQueue workspace. -
Queue Setup
Set up services, counters, staff users, and role permissions for your queue workflow. -
Customer Queue Pages
Understand NuQueue QR ticket pages, kiosk pages, customer display screens, and counter screens. -
Kiosk, Tablet Deployment & Ticket Printing
Prepare kiosk tablets, configure automatic ticket printing, and use the NuQueue Windows Bridge App. -
Billing & Plans
Understand invoices, payment methods, region-based payment options, and plan changes.